A Benchmark in Service: MCI Assist Wins the Quality Award 2025 at the IAG Global Forum in Paris
The city of Paris became the meeting point for innovation, collaboration, and progress during the International Assistance Group (IAG) Global Forum 2025. For MCI Assist, the event marked a truly memorable milestone as we were honoured with the Quality Award 2025 for Europe.
This recognition stands as a reflection of our collective effort, professionalism, and constant pursuit of excellence across all levels of the organisation. It celebrates the daily commitment of every member of MCI Assist and the wider MCI Group, whose shared vision and dedication continue to raise the standards of international assistance.
Receiving this award from IAG, one of the most respected networks in the global assistance industry, fills us with gratitude and pride. It is a testament to the high standards we strive to maintain in every case we manage and every partnership we nurture.
A Week of Inspiration in Paris
The IAG Global Forum 2025 gathered partners and professionals from across the world to exchange insights, share experiences, and discuss the future of international healthcare and assistance. Hosted by the International Assistance Group and co-hosted by Filassistance and New Frontier Group, the event offered an inspiring platform to connect with peers, explore innovation, and reaffirm our shared mission to deliver quality assistance across borders.
Throughout the week, the MCI Assist team took part in collaborative workshops and strategic discussions focused on innovation, sustainability, and impact. The energy of the forum reflected the collective ambition of the global assistance community to improve patient experiences and strengthen cooperation across the sector.
Our Commitment to Quality and Social Responsibility
Among the highlights of our participation was presenting our Corporate Social Responsibility (CSR) Award submission. We shared our approach to combining integrity in assistance with a meaningful social purpose, promoting sustainability, supporting healthcare accessibility, and ensuring that dignity and compassion remain at the core of every action we take.
This focus on responsible business reflects the essence of MCI Group’s philosophy. Quality, for us, is not only measured by performance indicators. It lives in the way we care for people, collaborate with partners, and adapt to the evolving needs of the global healthcare landscape.
Gratitude and Forward Momentum
We extend our sincere thanks to all our partners who contributed sponsoring the Forum, for hosting such an inspiring event and for fostering a culture of collaboration that benefits the entire industry.
We also thank our peers, partners, and clients who continue to place their trust in us. Their collaboration strengthens our drive to keep improving, innovating, and delivering outstanding support to travellers, patients, and healthcare partners worldwide.
Winning the Quality Award 2025 is a proud moment for our entire organisation, but it also reminds us that excellence is a continuous journey. Every case managed, every partnership strengthened, and every innovation embraced contributes to the same purpose — ensuring reliable, high-quality care wherever it is needed.
At MCI Assist, we will continue to build on this achievement with the same spirit that defines us: teamwork, professionalism, and compassion in action.
