MCI Latam Becomes an Official Core Partner of International Assistance Group

We are pleased to share an important milestone with our clients and partners. As of December 2025, MCI Latam is an official Core Partner of the International Assistance Group (IAG), one of the most respected global alliances in the international medical assistance and travel risk management industry.

Joining IAG represents a strategic step forward for MCI Latam and for the wider MCI Group. It reinforces our commitment to quality, collaboration and continuous improvement, while strengthening the services we provide across Latin America, the Caribbean and beyond.

What Is the International Assistance Group

The International Assistance Group is a global network of independent assistance companies operating in more than 180 countries. Its members share best practices, operational standards and a strong focus on cooperation. The goal is simple yet powerful: to ensure reliable, high-quality assistance services worldwide through trusted local expertise. IAG is known for its rigorous selection process. Membership is granted only to companies that demonstrate operational excellence, ethical standards and a strong commitment to collaboration. Being accepted as a Core Partner is both an achievement and a responsibility that MCI Latam takes seriously.

What This Means for Our Clients and Partners

For our clients, insurers  and assistance partners, this partnership translates into tangible benefits.

First, it strengthens global continuity of care. Through IAG, MCI Latam is connected to a trusted international network that enables faster coordination, smoother case handling, and reliable local support wherever medical assistance is needed.

Second, it enhances quality assurance. IAG members adhere to shared operational standards and performance benchmarks. This aligns perfectly with MCI Group’s ISO-certified approach to quality, compliance and information security.

Third, it improves operational efficiency. Direct collaboration with fellow IAG partners reduces response times, improves communication and minimizes unnecessary intermediaries. This results in faster solutions for patients and more transparent processes for partners.

Finally, it offers greater resilience in complex cases. Whether handling emergencies, repatriations, or long-term medical coordination, access to a global network of experienced professionals adds an extra layer of reliability.

How MCI Latam Contributes to the IAG Network

MCI Latam brings strong regional expertise to the group. Based in Puerto Plata, Dominican Republic, our team operates at the crossroads of North America, Latin America and the Caribbean. This strategic location allows us to support cases efficiently across the Americas while remaining closely connected to Europe through the wider MCI Group.

Our contribution includes:

• A growing and carefully vetted provider network across Latin America

• Expertise in medical coordination, cost containment and claims management

• Multilingual teams trained to operate in international and multicultural environments

• A strong focus on technology, data security and compliance

Through IAG this expertise becomes part of a shared global ecosystem that benefits all members and their clients.

A Shared Vision of Collaboration and Trust

At MCI Latam, we believe that strong partnerships are essential in an industry where lives, health and trust are at stake. Joining the International Assistance Group reflects our belief that cooperation creates better outcomes than isolated operations.

This partnership also aligns with our long-term vision. We are not focused solely on growth in size, but on growth in capability, reliability and impact. Being part of IAG supports our mission to deliver medical assistance that is efficient, transparent, and human-centered.

Looking Ahead

Our collaboration with the International Assistance Group marks the beginning of a new chapter. It strengthens our ability to support clients globally while remaining deeply rooted in local expertise. We look forward to contributing actively to the network, sharing knowledge, and continuing to raise standards across the international assistance industry.

We thank our clients and partners for their continued trust. This achievement is also yours, as it allows us to serve you better, wherever care is needed.