MCI Latam proudly supports Reciclatón 2025, a local initiative in Puerto Plata that promotes recycling and education. In collaboration with Fundación Genera ITM and other community leaders, we’re contributing to a cleaner environment and stronger future for local children.
In a world of automation, true care still requires a human touch.
At MCI Group, we embrace innovation, but never at the expense of empathy. In the complex field of international medical assistance, digital tools improve speed and structure, but only people can offer comfort, make ethical decisions, and understand the emotions behind each case.
Through our multicultural team, 24/7 MCI Assist support, and the efficiency of Medical Claims International, we ensure that technology empowers our work, while humanity defines it.
Every repatriation is more than a journey. It’s a story of care, dignity, and human connection.
In this article, we share how Dr. Génesys and the MCI Group team helped bring a patient home safely and compassionately, supported by the efficiency of our 24/7 MCI Assist call center and the structured coordination of Medical Claims International.
Because for us, caring means more than medical expertise. It means being there, every step of the way.
From Nurse to Operations Leader: How Marcela Herrera Shapes the Future of International Medical Assistance
In this exclusive interview, Marcela Herrera, Operations Director at MCI Group, shares how her clinical background, operational insight, and leadership philosophy are transforming the way medical assistance and cost containment are delivered globally. Discover her strategies for balancing patient care, operational efficiency, and innovation.
MCI Group of Companies is a global leader in healthcare assistance, cost management, and innovative risk solutions with over 30 years of expertise. Guided by a mission to deliver reliable, cost‑effective, and client‑focused services, we set the benchmark for operational excellence in the healthcare and insurance sectors. Our group includes Medical Claims International, Europe’s leading…