Following the devastating earthquakes that struck Venezuela on 24 June 2026, MCI Group companies joined forces to support the communities facing the immediate consequences of the disaster. This crisis is deeply personal for many of us. Across MCI Group, many of our colleagues, including doctors, case managers, operators and professionals from every department, have family…
Beyond the Business Card: Six Forces Reshaping Medical Assistance in 2026 ITIC Américas 2026 once again confirmed its role as one of the most influential gatherings in the global assistance industry. For insurers, TPAs, and assistance providers, the event serves as a real-time indicator of where healthcare access, costs, and operational demands are heading. The…
On May 23rd, MCI Group celebrated a very special milestone: our 30th Anniversary. Surrounded by colleagues, clients, partners, collaborators and friends, we gathered at the iconic Hotel Urban Madrid for an unforgettable evening that honored three decades of commitment, growth and shared purpose. More than a celebration, the event was a reflection of everything MCI…
MCI Group’s Medical Department has achieved AHA ACLS certification, reinforcing its ability to manage complex medical repatriations worldwide. Combined with upgraded medical kits and enhanced pharmaceutical standards, this milestone strengthens patient safety and emergency preparedness across all international operations.
Learn how excellent medical assistance works in real cases, from emergency response and provider selection to coordination, cost control, and resolution. Through real-world examples, this article shows how patients, families, insurers, and medical professionals work together when it matters most. It explores how the right decisions at the right time can reduce stress, avoid unnecessary expenses, and lead to better medical and financial outcomes, even in the most complex or urgent situations.
In 2025, rising emergencies across Europe and Latin America highlighted the importance of real-time coordination, empathy and long-term prevention. At MCI Group, we share 3 key lessons from this year’s experience.
From Nurse to Operations Leader: How Marcela Herrera Shapes the Future of International Medical Assistance
In this exclusive interview, Marcela Herrera, Operations Director at MCI Group, shares how her clinical background, operational insight, and leadership philosophy are transforming the way medical assistance and cost containment are delivered globally. Discover her strategies for balancing patient care, operational efficiency, and innovation.